When one Cactizen made us rethink our policies

The CACTUS Way #4: Speak up and listen actively; differences enrich us.   India has four public holidays when all offices, schools, banks, and government offices are required to be shut. As a global organization with customers from over 100 countries, this was stopping us from being available to our customers. This rule of keeping […]
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Making sure we never fail our clients again

The CACTUS Way #1: Make your customer succeed; set no limit to what you can do.   “How can we stop this from happening to our clients in the future?” A simple question that changed the way we work. In October 2019, the Mumbai office had started experiencing power fluctuations. This office housed a majority […]
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Genesis of an idea—How one conversation led to the creation of an organization that impacts global research, and how we almost didn’t start

The genesis of CACTUS is now part of company lore. I was in Japan on an internship with AIESEC in 2001 where I happened to meet a researcher at the University of Tokyo to get advice about starting a waste management company. At the end of our conversation, the researcher asked me to edit his research paper. He wanted […]
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