{"id":3475,"date":"2021-04-06T15:37:49","date_gmt":"2021-04-06T10:07:49","guid":{"rendered":"https:\/\/cactusglobal.com\/ch\/?p=3475"},"modified":"2021-05-04T11:20:10","modified_gmt":"2021-05-04T05:50:10","slug":"cactus-communications-is-acing-employee-engagement-with-a-little-help-from-ai","status":"publish","type":"post","link":"https:\/\/cactusglobal.com\/ch\/updates\/cactus-communications-is-acing-employee-engagement-with-a-little-help-from-ai\/","title":{"rendered":"\u5f00\u79d1\u601d\u501f AI \u6280\u672f\u63d0\u5347\u5458\u5de5\u53c2\u4e0e\u5ea6"},"content":{"rendered":"<p><em>\u75ab\u60c5\u8feb\u4f7f\u5f88\u591a\u516c\u53f8\u91c7\u53d6\u4e86\u8fdc\u7a0b\u5de5\u4f5c\u7684\u65b9\u5f0f\uff0c\u800c HR \u56e2\u961f\u56e0\u6b64\u9762\u4e34\u7740\u4e0e\u5458\u5de5\u4ea4\u6d41\u7684\u6311\u6218\u3002\u79d1\u6280\u516c\u53f8\u5f00\u79d1\u601d\uff08CACTUS\uff09\u4f7f\u7528\u4e86 AI \u804a\u5929\u673a\u5668\u4eba Amber \u6765\u5e94\u5bf9\u8fd9\u4e00\u6311\u6218\u3002<\/em><\/p>\n<p style=\"text-align: right;\"><em>\u00a0&#8211; \u54c1\u724c\u9ad8\u7ea7\u8d23\u4efb\u7f16\u8f91 Anselmo Martyres<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><em>\u563f<\/em><em>\uff0cShefali\uff01<\/em><\/p>\n<p><em>\u00a0<\/em><em>\u6211\u662f <\/em><em>Amber<\/em><em>\u3002 \u6211<\/em><em>\u60f3\u548c\u4f60<\/em><em>\u7b80\u5355\u8c08\u8c08\u4f60\u8fc7\u53bb\u516b\u5e74\u5728<\/em><em>\u5f00\u79d1\u601d\u5de5\u4f5c\u7684\u65e5\u5b50\u3002<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>\u5f53\u5f00\u79d1\u601d\u552e\u524d\u56e2\u961f\u7684\u526f\u4e3b\u7ba1 Shefali Sunderan-Harsha \u6536\u5230 Amber \u7684\u63d0\u95ee\u65f6\uff0c\u5979\u4ee5\u4e3a\u8fd9\u53c8\u662f\u4e00\u9879\u6536\u96c6\u5de5\u4f5c\u573a\u6240\u5e78\u798f\u5546\u6570\u7684\u53cd\u9988\u8c03\u67e5\u3002\u201c\u6211\u4ee5\u524d\u66fe\u505a\u8fc7\u8fd9\u4e9b\u8c03\u67e5\uff0c\u6211\u4ee5\u4e3a\u53c8\u662f\u90a3\u4e9b\u5343\u7bc7\u4e00\u5f8b\u7684\u95ee\u9898\uff1a\u4f60\u5bf9\u4f60\u7684\u7ecf\u7406\u6ee1\u610f\u5417\uff1f \u60a8\u662f\u5426\u6536\u5230\u8be6\u7ec6\u7684\u53cd\u9988\uff1f \u4f60\u8ba4\u4e3a\u4f60\u5f97\u5230\u4e86\u8db3\u591f\u591a\u7684\u673a\u4f1a\u5417\uff1f\u7b49\u7b49\u3002 \u4f46 Amber \u975e\u5e38\u673a\u654f\uff0c\u5b83\u95ee\u5bf9\u4e86\u95ee\u9898\u3002\u201d<\/p>\n<p>Amber \u542c\u8d77\u6765\u50cf\u662f\u4e00\u4e2a\u5728\u5de5\u4f5c\u4e2d\u4e3a\u4f60\u7740\u60f3\u7684\u4eba\u529b\u8d44\u6e90\u4ee3\u8868\uff0c\u53ea\u4e0d\u8fc7\u201c\u5979\u201d\u662f\u4e00\u4e2a\u7531 AI \u9a71\u52a8\u3001\u8d1f\u8d23\u4e0e\u5458\u5de5\u4ea4\u6d41\u7684\u804a\u5929\u673a\u5668\u4eba\u3002<\/p>\n<p>\u5728 2019 \u5e74\u521d\uff0c\u5f00\u79d1\u601d\u5df2\u7ecf\u5f00\u59cb\u63a2\u7d22\u53ef\u4ee5\u8f85\u52a9 HR \u56e2\u961f\u8054\u7cfb1000\u591a\u540d\u5458\u5de5\u7684\u5de5\u5177\u3002\u5f00\u79d1\u601d\u7684\u4e1a\u52a1\u5408\u4f5c\u548c\u4eba\u529b\u8d44\u6e90\u8fd0\u8425\u90e8\u526f\u603b\u76d1 Aloka Parulekar \u8868\u793a \uff1a\u201c\u6211\u4eec\u610f\u8bc6\u5230\uff0c\u4ee5\u76ee\u524d\u7684\u5458\u5de5\u589e\u957f\u901f\u5ea6\u6765\u8bf4\uff0c\u4e0e\u6bcf\u4e2a\u5458\u5de5\u4fdd\u6301\u8054\u7cfb\u5f88\u5feb\u4f1a\u6210\u4e3a HR \u56e2\u961f\u7684\u4e00\u5927\u96be\u9898\u3002\u6211\u4eec\u5fc5\u987b\u627e\u5230\u53ef\u6269\u5c55\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u4e3a\u6211\u4eec\u5e26\u6765\u6709\u610f\u4e49\u7684\u89c1\u89e3\uff0c\u8ba9\u6211\u4eec\u80fd\u591f\u5b9e\u65f6\u6839\u636e\u5458\u5de5\u60c5\u7eea\u91c7\u53d6\u884c\u52a8\u3002\u201d<\/p>\n<p>Amber \u6ee1\u8db3\u4e86\u5f00\u79d1\u601d HR \u56e2\u961f\u6240\u6709\u7684\u8981\u6c42\uff1a\u5b83\u53ef\u4ee5\u81ea\u5b9a\u4e49\u56de\u590d\u3001\u6613\u4e8e\u4f7f\u7528\uff08\u610f\u5473\u7740\u6613\u4e8e\u7406\u89e3\uff09\uff0c\u800c\u4e14\u63d0\u4f9b\u5b9e\u65f6\u6570\u636e\u3002 \u5f53\u75ab\u60c5\u7684\u6d88\u606f\u5360\u636e\u5404\u5927\u65b0\u95fb\u5934\u6761\u65f6\uff0c\u5f00\u79d1\u601d\u51b3\u5b9a\u5c06\u4f4d\u4e8e\u5b5f\u4e70\u7684\u603b\u90e8\u53ca\u5168\u7403\u6700\u5927\u7684\u56e2\u961f\u548c\u4e16\u754c\u5404\u5730\u7684\u529e\u4e8b\u5904\uff0c\u7531\u529e\u516c\u5ba4\u8f6c\u79fb\u5230\u5728\u5bb6\u5de5\u4f5c\u3002\u8fd9\u4e00\u8f6c\u53d8\u4f7f\u5f97\u5bf9 AI \u804a\u5929\u673a\u5668\u4eba\u7684\u9700\u6c42\u53d8\u5f97\u66f4\u52a0\u8feb\u5207\uff0c\u56e0\u6b64\u6211\u4eec\u505a\u51fa\u4e86\u8fd9\u4e2a\u51b3\u5b9a\u3002<\/p>\n<p>\u56e2\u961f\u6700\u521d\u5bf9\u5458\u5de5\u662f\u5426\u63a5\u53d7 Amber \u6301\u6000\u7591\u6001\u5ea6\uff0c\u56e0\u4e3a\u5458\u5de5\u4e60\u60ef\u4e8e\u4e0e\u7ecf\u7406\u6216\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u9762\u5bf9\u9762\u8ba8\u8bba\u95ee\u9898\u3002<\/p>\n<p>\u4e09\u4e2a\u6708\u5185 HR \u56e2\u961f\u5728\u4e24\u4e2a\u4e1a\u52a1\u90e8\u95e8\u8fdb\u884c\u4e86\u8bd5\u70b9\u3002\u5458\u5de5\u7684\u53cd\u5e94\u4ee4\u4eba\u9f13\u821e\u2014\u2014\u5728\u8bd5\u70b9\u9636\u6bb5 Amber\u00a0 \u83b7\u5f97\u4e8660%\u7684\u91c7\u7528\u7387\u3002 \u968f\u540e\uff0c\u56e2\u961f\u51b3\u5b9a\u5411\u6240\u6709\u5370\u5ea6\u5458\u5de5\u63a8\u51fa Amber \u670d\u52a1\u3002 \u5728\u77ed\u77ed\u4e09\u4e2a\u6708\u5185\uff0c\u91c7\u7528\u7387\u5df2\u9ad8\u8fbe69%\u3002 \u622a\u81f32021\u5e741\u6708\uff0cAmber \u5df2\u7ecf\u8054\u7cfb\u4e86\u516b\u4e2a\u5168\u7403\u529e\u4e8b\u5904\u8d85\u8fc797%\u7684\u5f00\u79d1\u601d\u6210\u5458\uff0c\u4e3b\u52a8\u8fdb\u884c\u4e86\u8fd11500 \u6b21\u4e92\u52a8\uff0c\u5e76\u6536\u5230\u4e86\u8d85\u8fc71050 \u4efd\u56de\u590d\uff08\u56de\u590d\u7387\uff1a70%\uff09\u3002<\/p>\n<p>Amber \u6700\u5927\u7684\u5356\u70b9\uff0c\u662f\u5b83\u786e\u4fdd\u5458\u5de5\u7684\u8d44\u6599\u9ad8\u5ea6\u4fdd\u5bc6\u3002Aloka \u89e3\u91ca\u8bf4\uff0c\u5458\u5de5\u7684\u6570\u636e\u548c\u56de\u5e94\u53ea\u6709\u8d1f\u8d23\u7684\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u624d\u80fd\u67e5\u770b\u3002 \u804a\u5929\u5f00\u59cb\u65f6\u4f1a\u663e\u793a\u4e00\u5219\u4fe1\u4efb\u58f0\u660e\uff0c\u544a\u77e5\u5458\u5de5\u63a5\u4e0b\u6765\u7684\u5bf9\u8bdd\u6709\u8c01\u53ef\u4ee5\u67e5\u770b\uff0c\u4ece\u800c\u521b\u5efa\u4e00\u4e2a\u503c\u5f97\u4fe1\u8d56\u7684\u7a7a\u95f4\uff0c\u8ba9\u5458\u5de5\u7545\u6240\u6b32\u8a00\u3002<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3477 size-full\" src=\"https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-chat.jpg\" alt=\"\" width=\"550\" height=\"340\" srcset=\"https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-chat.jpg 550w, https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-chat-300x185.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/>\u56fe\u7247\u6765\u6e90\uff1a<a href=\"https:\/\/infeedo.com\/\" target=\"_blank\" rel=\"noopener\">InFeedo.com<\/a><\/p>\n<p>\u5982\u82e5\u6536\u5230\u8be6\u7ec6\u7684\u53cd\u9988\uff0c\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u9996\u5148\u4f1a\u4e0e\u5458\u5de5\u8ba8\u8bba\uff0c\u5728\u83b7\u5f97\u4ed6\u4eec\u7684\u540c\u610f\u540e\u624d\u4f1a\u91c7\u53d6\u4efb\u4f55\u6d89\u53ca\u4e0e\u5176\u4ed6\u4eba\u5171\u4eab\u4fe1\u606f\u7684\u6b65\u9aa4\u3002 \u5458\u5de5\u4e5f\u53ef\u4ee5\u9009\u62e9\u533f\u540d\u804a\u5929\uff1b\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u5373\u4f7f\u662f\u5f00\u53d1 Amber \u7684\u7ebd\u7ea6\u516c\u53f8 inFeedo\uff0c\u4e5f\u65e0\u4ece\u5f97\u77e5\u56de\u7b54\u8005\u7684\u8eab\u4efd\u3002<\/p>\n<p>\u76ee\u524d\uff0cAmber \u4f1a\u5728\u5458\u5de5\u5c31\u804c\u8fc7\u7a0b\u4e2d\u591a\u4e2a\u5177\u6709\u91cc\u7a0b\u7891\u610f\u4e49\u7684\u65f6\u523b\uff0c\u4e3b\u52a8\u4e0e\u4ed6\u4eec\u6c9f\u901a\uff1a\u5165\u804c\u540e\u7b2c15\u5929\u3001\u7b2c30\u5929\u3001\u7b2c45\u5929\u3001\u7b2c90\u5929\u3001\u7b2c6\u4e2a\u6708\u3001\u7b2c1\u5e74\uff0c\u4ee5\u53ca\u4e4b\u540e\u6bcf\u5e74\u3002 \u5728\u6bcf\u4e2a\u91cc\u7a0b\u7891\uff0cAmber \u90fd\u4f1a\u5c31\u5404\u4e2a\u9884\u8bbe\u597d\u7684\u7ef4\u5ea6\uff08\u5982\u56e2\u961f\u878d\u5165\u3001\u5de5\u4f5c\u4e0e\u751f\u6d3b\u5e73\u8861\u3001\u804c\u4e1a\u53d1\u5c55\u3001\u5de5\u4f5c\u7ee9\u6548\u548c\u7ecf\u7406\u7b49\uff09\uff0c\u63d0\u51fa\u4e0e\u8fbe\u6210\u91cc\u7a0b\u7891\u76f8\u5173\u7684\u95ee\u9898\u3002<\/p>\n<p>Amber \u5927\u5927\u63d0\u5347\u4e86\u5f00\u79d1\u601d HR \u56e2\u961f\u7684\u5458\u5de5\u5916\u8054\u6548\u7387\uff0c\u63d0\u4f9b\u4e86\u4e00\u4e2a\u53ef\u9760\u548c\u53ef\u6269\u5c55\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u534f\u52a9\u8861\u91cf\u4eba\u4eec\u5728\u8fbe\u6210\u4e0d\u540c\u5c31\u804c\u91cc\u7a0b\u7891\u65f6\u7684\u5fc3\u5883\u548c\u610f\u5411\u3002\u6b64\u5916\uff0cAmber \u62e5\u6709\u529f\u80fd\u4f17\u591a\u7684\u63a7\u5236\u9762\u677f\uff0c\u65b9\u4fbf\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u67e5\u770b\u5404\u9879\u5206\u6790\u7ed3\u679c\uff0c\u5305\u62ec\u91c7\u7528\u7387\u3001\u53c2\u4e0e\u5ea6\u5f97\u5206\u3001\u51c0\u63a8\u8350\u503c\u7b49\u3002<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3478 size-full\" src=\"https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-metrics.jpg\" alt=\"\" width=\"550\" height=\"386\" srcset=\"https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-metrics.jpg 550w, https:\/\/cactusglobal.com\/ch\/wp-content\/uploads\/2021\/04\/amber-metrics-300x211.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/>\u56fe\u7247\u6765\u6e90\uff1ainFeedo<\/p>\n<p>Amber \u8fd8\u6709\u52a9\u4e8e\u6807\u8bb0\u9700\u8981\u4f18\u5148\u5904\u7406\u7684\u4e2a\u6848\uff0c\u5305\u62ec\u6709\u8f9e\u804c\u610f\u5411\u6216\u4e0d\u6ee1\u610f\u60c5\u7eea\u7684\u5458\u5de5\uff0c\u8ba9\u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u66f4\u5feb\u5730\u83b7\u53d6\u6709\u5173\u5458\u5de5\u7559\u5b58\u7684\u4fe1\u606f\u3002Aloka \u8bf4\u9053\uff1a\u201c\u6211\u4eec\u5e0c\u671b\u786e\u4fdd\u5173\u7167\u5230\u6bcf\u4e00\u4e2a\u5f00\u79d1\u601d\u6210\u5458\uff0c\u4f46\u7528\u4e00\u4e2a\u4e00\u4e2a\u7684\u4e92\u52a8\u6765\u53d1\u73b0\u95ee\u9898\u51e0\u4e4e\u662f\u4e0d\u53ef\u80fd\u7684\u3002 \u6709\u4e86 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