Relationship Manager – Publishers and Institutions

Overview of Role

Editage/CACTUS is looking to add a self-motivated, entrepreneurial member to our Corporate Sales team in Mumbai, India. Editage, a division of Cactus Communications, is a leading provider of academic and scientific communication services to researchers, publishers, institutions, libraries & corporations worldwide. As Relationship Manager, you will be responsible for the day-to-day management of the relationships with key academic institutional clients. You will oversee and be accountable for the quality and on-time delivery of our services to these clients. Specifically, you will

  • Respond to client queries and service quotation requests from customers in the US, Europe, the Middle East, and India
  • Communicate effectively with clients to build strong working relationships, to understand each client's needs, and to provide service options/guidance for their unique requirements.
  • Coordinate with various teams within the organization to ensure that clients get the best possible service experience.
  • Provide inputs to customize workflow and plan resourcing so that client expectations are met
  • Create reports on the health of corporate accounts and inputs on how to nurture and grow these accounts
  • Undertake additional tasks, projects and initiatives that contribute to the organization’s growth

Desired Candidate Profile

 You should

  • Have a graduate degree
  • Have a minimum experience of 1 year (preferably in project management or customer management
  • Be able to adapt to changing business requirements and trends
  • Be able to work in a shift starting at 7 AM or ending at 11 PM IST
  • Be an excellent communicator – both written and verbal
  • Be good at multitasking
  • Have high attention to detail
  • Have basic Excel skills and be good at data tracking and reporting

Location: Andheri, Mumbai

Job location: 
India, Mumbai

Application process

You can send your resume to behappy@cactusglobal.com

At CACTUS, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, CACTUS will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

FRAUD ALERT

All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

  1. CACTUS recruiters will never ask for money/fees to process your job application.
  2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
  3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact behappy@cactusglobal.com and we will get back to you with a confirmation.

Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
Career Enquiries: behappy@cactusglobal.com