Process Coordinator

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Want to work with Indias no.1 mid-sized company? Lets talk!

Cactus Communications is looking for someone who can collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements, work with a home-grown workflow management interface and a dynamic team of managers and quality experts to assign work to the most suitable editors, coordinate with and answer queries from in-house and freelance editors across the globe to ensure that assignments are accepted and returned on time. Occasionally assume the role of a client manager, which will involve confirming jobs and responding to client emails.

About our team

The Work Flow Management team is responsible for coordinating the flow of work coming into the editing department and is the first point of contact for editors working across the globe.

The Work Flow Management team must assign jobs to the most suitable editor and ensure the job is done within the specified time lines.

Your responsibilities 

  • Based on PC, WFM, JD
  • Allocation of edits to freelancers
  • Allocation of reviews to in-house team
  • Timely and effective communication with Client Managers and editors in-house and externally
  • Individual contributor
  • Efficient with communication in English and deadlines
  • Good planning and organizational skills

Desired Profile-

Looking for candidates with minimum 1 year of experience in the required field
Computer literacy, written Communication skills
Ready to work in 24*7 shifts
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude


Job location: 
Andheri, Mumbai

Application process

If you think, this profile suits your candidature, please send in an updated copy of your profile to

Cactus Communications Pvt. Ltd.
510 Shalimar Morya Park Off Link Road, Andheri (W)
Mumbai 400-053, India
Phone: +91–22–67148888 Fax: +91–22–67148889
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