MRE Specialist - Customer Service Team

Who we are and what we do

CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English.

With offices in South Korea, UK, US, Japan, India, Singapore and China, our team has worked on 700,000+ documents for 175,000+ customers across 164+ countries in the last 16 years.

CACTUS recently ranked #1 among mid-sized companies to work for in the 2017 Great Places to Work survey.

Editage (www.editage.com) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide.

Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.
 

 

Roles & Responsibilities -

  • Handling multiple round editing (MRE) requests for Korea and Japan market.
  • We need an Indian resource to provide support to our customers to handle the MRE requests. The primary requirements will be to handle all the MRE’s for the Korea and Japan market throughout the day
  • Sending quotations/ confirming jobs/ follow up with the clients

 

 

You fit the bill if you have - 

  • Good keyboard skills
  • Good multi-tasking skills
  • Good customer service mind-set
  • Good understanding of the client needs
  • Stress management
  • Good collaboration
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently

 

What’s in it for you

  • Global Exposure: work in a global organization and interact with colleagues from different nationalities. Interact with customers from a different culture and country.
  • Culture: work in a young organization with employee friendly culture and polices. We balance work and fun at CACTUS. Cactizens driven, smart and friendly.
  • Breakfast: A delicious daily Indian breakfast is available free of cost at office
  • Informal Dress Code

 

The shifts applicable to you will be 5:30 – 14:30 (Tue – Fri), 5:00 – 14:00 Monday/ 11:30 – 20:30 (Weekday), 11:30 – 20:30 (Sunday)​. You will be assigned a 9 hour shift during these hours. 

Job location: 
Andheri (East), Mumbai

Application process

Send in your updated CV along with a cover letter to behappy@cactusglobal.com . Feel free to write to us in case you have any queries.

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FRAUD ALERT

All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

  1. CACTUS recruiters will never ask for money/fees to process your job application.
  2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
  3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact behappy@cactusglobal.com and we will get back to you with a confirmation.

Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
Career Enquiries: behappy@cactusglobal.com