Manager, Operations

Who we are:

Cactus Communications is a pioneer in language services, offering English editing and other services to researchers and organizations worldwide. Our team of freelance and in-house editors edits and reviews cutting-edge research manuscripts such that they meet international standards of academic and scientific English.

 

Editage (www.editage.com) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide.

As the Manager, you will be responsible for the business growth, team performance and progression, and operational efficiency of a mid-sized in-house team as well as a large community of freelancers.

As an Operations Manager in our Delivery team, you will need to develop a strong understanding of the academic publishing industry and accordingly drive business decisions for your team. It will be your responsibility to build resources and implement the necessary processes for your team to meet all client requirements and delivery deadlines.

People with an international work experience will feel at home with the work culture at CACTUS. 

CACTUS was placed 1st among mid-sized Indian companies in the 2017 Great Places to Work survey: http://bit.ly/2uiJmUv  

We were recently ranked #18 in the top 25 Best Small & Medium Workplaces in Asia – 2018, a study conducted by Great Place to Work® Institute

CACTUS was also ranked 1st as Best Organization for Women Empowerment / Women Talent Development in 2019

 

Responsibilities:

  • Analyzing and responding to client feedback and ensuring satisfactory resolution of complaints
  • Efficiently managing delivery operations and meeting targets set by the organization for operational excellence
  • Managing the performance and growth of team members
  • Exploring opportunities to improve the team’s business

 

What will you need:

  • A Bachelors or Master’s degree in any field
  • At least 5 years’ experience in operations management in the service industry
  • At least 2 years’ experience in people/team management

 

Desirable Abilities:

  • A drive for results
  • Strong decision-making and problem-solving capabilities
  • Good interpersonal skills
  • People management competence
  • Ability to positively influence groups of people
  • Ability to adapt to the requirements of the academic publishing industry
  • High client and business focus
  • Strong oral and written communication skills

 

A little about career prospects:

In this short video, one of our Cactizens talks about how she joined CACTUS right after college and how she grew from editor to Associate Vice President in just 6 years. Click  here to watch the video.

Application process

Send in your updated CV along with a cover letter to behappy@cactusglobal.com . Feel free to write to us in case you have any queries.

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At CACTUS, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, CACTUS will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

FRAUD ALERT

All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

  1. CACTUS recruiters will never ask for money/fees to process your job application.
  2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
  3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact behappy@cactusglobal.com and we will get back to you with a confirmation.

Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
Career Enquiries: behappy@cactusglobal.com