Intern, Client Services
Who we are and what we do
CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English.
With offices in South Korea, US, Japan, India, Singapore and China, our team has worked on 700,000+ documents for 175,000+ customers across 164+ countries in the last 15 years.
Editage (www.editage.com) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide.
You will be responsible for configuring Whiteboard (our internal system for operations) inquiries and responding to client requests for Rest of the World (ROW) Corporate Clients, and taking their requests forward with Delivery to ensure these clients receive quality service.
Your responsibilities are:
1. Configure WhiteBoard inquiries & requests received via email
2. Ensure logging of feedback and resolution of complaints from clients
3. Ensure delivery of jobs to clients on time
4. Ensure communication of job instructions from client to Delivery
5. Report relevant client developments and data to Sr. ME on a timely basis
6. Ensure conformance to KPIs of response time, resolution time, configuration time, 0 inquiries on WB at end of shift.
7. Coordinate with other team members to cover expected hours and days of work and back them up when required.
- A graduate or postgraduate degree in any discipline
- Be able to adapt to changing business requirements and trends
- Be an excellent communicator – both written and verbal
- Be good at multitasking
- Have high attention to detail
- Have basic Excel skills and be good at data tracking and reporting
Shift Timings: 12:00pm to 9:00pm OR 1:00pm to 10:00pm
Location: Andheri East, Mumbai
Working Days: Monday to Friday, Occasional Saturday working