Head of Information Technology
Looking for an Head IT for India’s no.1 mid-sized workplace!
Cactus Communications (www.cactusglobal.com) is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.CACTUS offers services to two key client segments worldwide: Academia (researchers, scholarly journals and publishers, universities, and academic societies) and Pharmaceutical and Device companies. With offices in the US, Japan, India, South Korea, Singapore and China, CACTUS has processed more than 690,000 documents from 179,000 clients across 164+ countries in the last 14 years. Our full-time in-house staff consists of over 500 people and represents a diverse group of people from India, Japan, South Korea, Taiwan, the US, Germany, and Brazil. We also work with over 2500 contractors from around the world.
Key responsibilites of the role:
Play an expert technical business partner role for various functions including sales and marketing, service delivery, finance and HR and help them with technical decisions.
Be sensitive to rapid changing in business needs and requirements and proactively cater to it
Partner with stakeholders from international offices and gain deep understanding of their requirements and create custom solutions (process, service, hardware, software) to meet their unique requirements.
Networking, Hardware & infrastructure
Contribute to organization level technology and infrastructure strategy and purchase decisions. Oversee all technology spending and procurement. Keep technology expenses within budget.
Lead & mentor a team of Support Engineers to deliver the highest level of customer satisfaction to Internal and External customers.
Ensure uptime of all Internet infrastructure (firewall, switches, routers, wifi access points) and hardware systems. Supervise daily operations to ensure operational SLAs are met.
ISMS (Information Security Management) as necessitated by ISO/IEC 27000 guidelines
Lead design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including re-certification.
Liaison with and offer strategic direction to related functions (such as Physical Security/Facilities, Risk Management, IT, and HR).
Advocate and build organization wide awareness on information security matters such as routine security activities plus emerging security risks and control technologies.
Plan and lead all activities related to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant department heads and third parties.
A degree in Information Technology with around 10 years of experience
Knowledge and experience with the suite of Windows and mac based operating systems
At least 3 years networking experience including Switching, VLAN configuration, Firewall, TCP/IP, Routing, DNS, DHCP, FTP, Wireless, VPN/Site to Site VPN and T1/PRI
Experience with working with international staff and vendors Experience in antivirus and security administration
Experience with Asian countries
Knowledge of server, desktop and laptop hardware configuration and troubleshooting
Experience with Azure cloud and/or one of AWS/Google cloud/IBM cloud
Managing various vendor and vendor services
Broad knowledge in the following areas
a. VOIP and Contact center
b. Server Management
c. Laptop and Desktop Management
d. Windows server configuration, security update
e. Mail server Management
f. Network Management
g. Lease line Management
h. Internet management
i. VOIP and phone lines
k. Purchase of New software / Hardware
1. Team management:
2. Project & time management:
3. Communication and interpersonal skills:
4. Budget and financial management:
Reporting to: VP, Engineering
Location: Andheri, Mumbai