Client Account Coordinator- Medical Communications

Who we are

CACTUS provides scientific writing services to the Top 10 global pharmaceutical, biotech, and medical device companies. The team comprises writers with advanced degrees in medicine or the life sciences.


CACTUS is recognized for its expertise in providing publications and medcomm services to global client teams from the US, UK, Germany, and Japan, among other geographies. CACTUS acts as a trusted advisor and works as an extension of its client teams by not only delivering high-quality work consistently, but also providing strategic guidance for their medical communications needs. Click on the link to watch a short video of what makes us Global Publication Experts:


CACTUS is a performance-driven company that offers excellent professional and personal growth opportunities to it employees. People with an international work experience will feel at home with the work culture at CACTUS.  The work environment is very employee-friendly, and CACTUS was placed 1st among mid-sized Indian companies in the 2017 Great Places to Work survey:  


The Opportunity

The Account Coordinator will be largely responsible for coordination of day to day operations for our Medical Communication clients and will be a sngle point of contact for clients for accounts that they are handling.


Job Description

  • Ability to manage clients and existing accounts
  • Interact with clients regularly and help in organic growth of the account
  • Management of multiple publications/ med communication projects across multiple clients and therapeutic areas
  • Responding to client queries, sending quotations, and confirmations
  • Work with clients and internal staff to plan and coordinate their projects from inception, meeting requirements and ensuring completion on time, within cost and to required quality standards
  • Coordinate with team members on a daily basis to ensure operational efficiency
  • Communicating effectively with clients over email and telephone
  • Prioritize and monitor the completion of tasks on a daily and weekly basis
  • Ability to coordinate and implement successful projects from start to finish


Desired Candidate Profile

You should;

  • Have 2-4 years of program management (or related) experience within a medical communications company, or in pharmaceutical industry setting
  • Have a bachelor’s degree in Life Sciences, candidates with an advanced degree are encouraged to apply
  • Have an excellent command over English language (especially email writing skills)
  • Have good comprehension, negotiation and analytical skill
  • Have an ability to multitask
  • Be self-motivated with the ability to work in a team as well as independently
  • Be exceptional organizational and time management skills
  • Have strong client management/hands on account experience
  • Have an experience with both international and domestic clients/accounts
  • Be able to handle pressure and make correct decisions
  • Be functional with the software of Microsoft Office (Outlook, Word, PowerPoint, Excel)


Job Location:  Andheri (East)

Job location: 
Andheri, East

Application process

Send your updated CV to Feel free to write to us in case you have any queries.

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Cactus Communications Pvt. Ltd.
A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889
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