Associate, Customer Service (ROW Team)

Who are we and what we do:

CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals, and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English.

With offices in South Korea, US, Japan, India, Singapore, and China, our team has worked on 700,000+ documents for 175,000+ customers across 164+ countries in the last 15 years.

People with an international work experience will feel at home with the work culture at CACTUS. 
CACTUS was placed 1st among mid-sized Indian companies in the 2017 Great Places to Work survey: http://bit.ly/2uiJmUv 
We were recently ranked #18 in the top 25 Best Small & Medium Workplaces in Asia 2018, a study conducted by Great Place to Work Institute
CACTUS was also ranked 1st as Best Organization for Women Empowerment / Women Talent Development in 2019
CACTUS recently ranked #1 among mid-sized companies to work for in the 2017 
Great Places to Work survey.

Editage (www.editage.com / www.editage.co.kr) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide.

Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.

The Associate will play the role of a Client Manager responding to client queries and service quotation requests from our ROW client base. 

    You will be expected to work in a 9-hour work shift which includes a 1 hour break between 0700 to 2300​. Rosters are prepared on a monthly basis with weekly offs on any 2 days of the week. 
     

    Roles & Responsibilities:

    • Converting leads generated by the Marketing Team
    • Responding in a timely manner to emails
    • Providing chat support to clients 
       

    Required skills & traits:

    • Bachelor’s degree in any subject (Freshers welcome)
    • Very strong customer focus and a customer first approach
    • Excellent English speaking, writing and comprehension skills
    • Ability to multi-task and manage stress
    • Good typing speed and familiarity with MS Office particularly Word, PPT and Excel
    • Positive, passionate, open and keen to learn

     

    What’s in it for you

    • Global Exposure: work in a global organization and interact with colleagues from different nationalities. Interact with customers from a different culture and country.
    • Culture: work in a young organization with employee-friendly culture and policies. We balance work and fun at CACTUS. Cactizens are driven, smart and friendly.
    • Breakfast: A delicious daily Indian breakfast is available free of cost at the office
    • Informal Dress Code

    Job location: 
    Andheri East, Mumbai

    Application process

    You can mail your resume to behappy@cactusglobal.com with the Role name in the Subject line

    At CACTUS, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, CACTUS will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

    FRAUD ALERT

    All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

    1. CACTUS recruiters will never ask for money/fees to process your job application.
    2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
    3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact behappy@cactusglobal.com and we will get back to you with a confirmation.

    Cactus Communications Pvt. Ltd.
    A/603, Satellite Gazebo, Guru Hargovind Singh Marg,
    Andheri (East), Mumbai - 400093, India
    Phone: +91–22–67148888 Fax: +91–22–67148889
    Career Enquiries: behappy@cactusglobal.com