Associate, Client Servicing
Who we are and what we do
CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English.
With offices in South Korea, UK, US, Japan, India, Singapore and China, our team has worked on 700,000+ documents for 175,000+ customers across 164+ countries in the last 16 years.
CACTUS recently ranked #1 among mid-sized companies to work for in the 2017 Great Places to Work survey.
Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.
Your responsibilities -
- Converting leads generated by the Marketing team
- Providing timely response to emails
- Providing chat support to clients
- Playing the role of a Client Manager & responding to client queries and service quotation requests from our ROW client base.
- Working with team members to monitor and achieve the targets towards client conversion rate, influence repeat customers etc.
You fit the bill if –
- Minimum qualification - Graduate
- 1+ experience in a Sales, Client Servicing, Mortgage
- Basic Computer knowledge & decent typing speed.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
What’s in it for you ?
- Global Exposure: work in a global organization and interact with colleagues from different nationalities. Interact with customers from a different culture and country.
- Culture: work in a young organization with employee friendly culture and polices. We balance work and fun at CACTUS. Cactizens are driven, smart and friendly.
- Breakfast: A delicious daily Indian breakfast is available free of cost at office
- Shift Allowance: Shift Allowances for early morning / night shifts
Customer support for ROW is available in the following shifts -
a) 22:00 - 07:00 IST Sunday to Thursday. Your weekly offs will be on Friday & Saturday.
b) 14:00 - 23:00 IST Friday to Tuesday. You weekly offs will be on Wednesday & Thursday.