Associate, Client Services (Japanese Bilingual)

Cactus Communications is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.

Editage (www.editage.com) , a division of Cactus Communications provides high-quality services to academic, publishing, and pharmaceutical communities.

Job Responsibilities: 

  • Understanding and interpreting the publication requirements of academic researchers and communicating these requirements to internal stakeholders
  • Educating clients and collecting technical requirements for publication
  • Communicating effectively with clients over email, phone, etc. and convincing them about publication strategies 
  • Building long-term relationships and understanding publication-specific elements like a researchers publication frequency, in order to increase client retention
  • Ensuring a high client satisfaction rate 

 

Desired Candidate Profile

  • Good communication skills in Japanese (both verbal and written) JLPT N2/N1 (N1 preferred)
  • Graduate degree
  • 2+ experience in Sales/Client Servicing is preferred
  • Good communication skills in English (both verbal and written)

 

Job location: 
Andheri West, Mumbai

Application process

Test followed by two rounds of interview

Cactus Communications Pvt. Ltd.
510 Shalimar Morya Park Off Link Road, Andheri (W)
Mumbai 400-053, India
Phone: +91–22–67148888 Fax: +91–22–67148889
Career Enquiries: behappy@cactusglobal.com