Associate, Client Services (Indian National)
Who we are and what we do
CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English.
With offices in South Korea, UK, US, Japan, India, Singapore and China, our team has worked on 700,000+ documents for 175,000+ customers across 164+ countries in the last 16 years.
CACTUS recently ranked #1 among mid-sized companies to work for in the 2017 Great Places to Work survey.
Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.
- Handling Japanese customers’ requests (Customer servicing)
- Sending quotation/ Converting customers to meet conversion and revenue targets
- Following up with the client
- Should be able to understand clients unsaid needs and act on it
- Sending quotations/ confirming jobs/ follow up with the clients/ convert them
- Understand client requests and provide solutions over an email
- Responsible to provide great customer service
Preferred skills & traits:
- Good sales skills
- Good email writing and communication skills
- Good keyboard skills
- Good customer service mind-set
- Good understanding of the client needs
What’s in it for you
- Global Exposure: work in a global organization and interact with colleagues from different nationalities. Interact with customers from a different culture and country.
- Culture: work in a young organization with employee friendly culture and polices. We balance work and fun at CACTUS. Cactizens driven, smart and friendly.
- Breakfast: A delicious daily Indian breakfast is available free of cost at office
Customer support is available 06:30 - 15:30 OR 11:30 - 20:30 IST on weekdays and 09:00-18:00 IST on weekends. You will be assigned a 9 hour shift during these hours.